From: Bryan Kirsten [bryan_kirsten@hotmail.com]
Sent: Monday, January 18, 2010 10:45 AM
To: pratt service
Subject: RE: Service Request Form
Thank you very much Teresa!
It looks as though they mesured wrong and would need to replace the entire thing.  The last I heard (a yr ago approx) they did not have the same countertop in stock, if that is the case we would just have to pick from what they have since I'd rather just get this dealt with than wait for an exact match.  

Your help with this is greatly appreciated.

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From: service@pratthomes.ca
To: bryan_kirsten@hotmail.com
Subject: RE: Service Request Form
Date: Mon, 18 Jan 2010 08:46:13 -0500

Good morning Bryan,

Thank you, for the pictures I will contact the Kitchen cabinet supplier.

Regards,

 

Teresa Groenevelt

Service Department

Pratt Hansen Group Inc.

P: 705-721-9912 F: 705-735-6991

From: Bryan Kirsten [mailto:bryan_kirsten@hotmail.com]
Sent: Friday, January 15, 2010 6:51 PM
To: service@pratthomes.ca
Subject: RE: Service Request Form

 

 

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> From: service@pratthomes.ca
> To: bryan_kirsten@hotmail.com
> Subject: RE: Service Request Form
> Date: Thu, 14 Jan 2010 08:19:36 -0500
>
> Good morning,
> Thank you for your e-mail, please send pictures of the counter top to this
> address.
> Regards,
>
>
> Teresa Groenevelt
> Service Department
> Pratt Hansen Group Inc.
> P: 705-721-9912 F: 705-735-6991
> -----Original Message-----
> From: BryanKirsten [mailto:BryanKirsten]
> Sent: Thursday, January 14, 2010 6:30 AM
> To: service@pratthomes.ca
> Subject: Service Request Form
>
> First Name:Bryan
>
> Last Name:Kirsten
>
> Email:bryan_kirsten@hotmail.com
>
> Address:2063 Osbond Rd
>
> City:Innisfil
>
> Province:On
>
> Country:
>
> Day Phone:905-592-1155
>
> Night Phone:
>
> Lot Number:
>
> Reason for Request:Other requests
>
> Best Time to Call:
>
> Comments and Quesitons:Hello,
>
> We still have items outstanding that have not been fixed at this address
> after two years. Namely, the counter top installation is still unfinished
> and an inconvenience to our family.
>
>
>
> I request an email address where I can send pictures to better describe the
> issue since phone calls have proven to be an ineffective way to have action
> taken to get my counter top finished.
>
>
>
> How long should we reasonably have to wait for this before going through
> Tarion? I can only be polite for so long.
>
>
>
> Can you please reference our last warranty form for more info.
>