From: service [service@pratthomes.ca]
Sent: Tuesday, July 31, 2012 4:05 PM
To: 'crystalenwright@yahoo.ca'
Subject: electrical fixture

Good Afternoon Crystal;

 

Maria has sent me an email reporting that the kitchen ceiling fixture has fallen down. She has told me that you have taken them all down. Unfortunately there is only  one year warranty on light fixtures. I have noted that your date of occupancy is May 28/2010. We would not be doing a repair on this issue for you.

 

However you seem to be very handy as you were able to remove all of them; the light fixtures are secured to the ceiling with screws and you could just turn off the power to the light fixture and tighten the screws to ensure that there are no future problems.

 

If you are not comfortable doing this type of repair  perhaps you could hire  a handy man; as this falls into homeowner maintenance after the warranty period is up.

 

Sincerely,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991