Hi Ramona,

 

I beg to differ.  Gary did the caulking in September 22, 2011 as part of my one-year Tarion issue.  Pratt’s deficiency # 6700.

 

Joanne Irwin

 

 

Good Morning Joanne,

 

The Pratt Service Dept. had Gary do the caulking at your kitchen counter as a courtesy at Year end. This is not a warrantable issue and as per Tarion falls under normal homeowner maintenance. It does crack due to normal shrinkage and expansion of materials.

 

So we will not be scheduling Gary for this.

 

Sincerely,

 

 

Good Morning,

 

In  September 2011, in agreement with my one-year Tarion Report, Gary removed and reapplied the caulking on my kitchen counter – the whole back wall.

 

Over the last couple of months, I’ve noticed that once again more than one-half of this new caulking is, and continues to split.  (see photos).

 

In this regard, I have 2 questions please –

 

1.  What is causing this caulking to split again?

 

2.  When can Gary come out to recaulk this area?

 

Thank you,

Joanne

 

 

 

Dec 18, 2011

 

January 8, 2012

 

January 17, 2012