From: service [service@pratthomes.ca]
Sent: Wednesday, April 20, 2011 4:05 PM
To: 'Scott Ormerod'
Subject: RE: Change of repair date

Hello Scott,

 

I do thank you for your patience and I know how you have been inconvienced. We would never bump one homeowner for another; this situation was a matter of scheduling logistics. However, we will certainly keep your appointment for Fri Apr 29/11 and Gary will arrive between 8:30 and 9:30am. Will you be there to let him into your unit?   

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Scott Ormerod [mailto:scottormerod@yahoo.ca]
Sent: Tuesday, April 19, 2011 5:31 AM
To: service
Subject: Re: Change of repair date

 

Ramona

 

Well this has been an ongiong problem since I moved in almost a year ago and these emails have been going back and forth since Sept 2010 and would like this finished.

 

Right now the hole is fixed but the wall needs smoothing out, so once he has dragged his equipment up to my place this repair should only take a short time to complete and then return later in the day to paint over.

 

Gary was in my place on Mar 15 to finish this repair and missed doing it then, so I'm still without a closet since the new year when the plumbers put the holes in the wall.

 

No I don't want to be bumped again cause someone else screamed about their problem louder, I feel I have been more then patient to this point and simply want you to finish this job.

 

Thank you

Scott Ormerod


 

From: service <service@pratthomes.ca>
To: Scott Ormerod <scottormerod@yahoo.ca>
Sent: Mon, April 18, 2011 4:21:56 PM
Subject: Change of repair date

Hello Scott,

 

Gary was scheduled to do a 2 hr repair on Fri Apr 29th but we need to change that date to allow enough the time for the repair. He is in the building all day on May 19th /11; can we fit you in on the same day? If this date doesn’t work for you we also have Mon. May the 9th between 11am & 3pm. Please advise me either through an email or you can call me at 705-721-9912 Mon. to Thurs. 8am until 5pm; we are closed this Friday as it is Good Friday. However I do have voice mail so you can leave a message.  I apologize if this causes you any inconvenience.

 

Thank you,  

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991