Good Morning
Ivanka;
That is all correct. This is a
professional company that will do a professional installation. Should any paint
at the door or frame area need a touch up or repair ,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Ivanka
Prpic [mailto:
Sent: Thursday, October 25,
2012 4:50 PM
To:
service@pratthomes.ca
Subject:
Fw: patio door repair
Attention: Ramona Gross, Service
Department, Pratt Hansen Group Inc.
I would just like to confirm our telephone
conversation:
You had advised me that "Benny" and his
partner of TruFix will be coming to my home on Wednesday, October 31 a.m. in
order to install a new patio door and the frame part that the door locks
into.
You indicated that this job would take a
great part of the day and that your staff, "Gary", of Pratt Homes would come by
later, between 3:30 and 4:30 p.m., in order to insure that this job is done
correctly (and to fix up anything that needs to be looked at, repaired, etc.?),
and that this will be a professionally done job with no visible damage to the
walls, moulding, etc., on either the inside or outside areas around the patio
doors.
I wanted to repeat that I "Googled" TruFix
and could not find a listing for them on Canada411, yellowpages,
etc.
When they came by the last couple of
times, I believe they showed up in a white, "unmarked" van. So, I am
hopeful they will do a professional
job.
I spoke to my support at Tarion and was
told to proceed with this project.
Thank you,
Ramona.
Ivanka Jane
Prpic.
-----
Forwarded Message -----
From:
Ivanka Prpic <
To: service <service@pratthomes.ca>
Sent: Saturday, October 20,
2012 1:32:10 PM
Subject: Re:
patio door repair
Hi,
Ramona:
I spoke to
Tarion and they advised me that if the offer is still on the table, that I
should go ahead with this. I left you a voice message about this yesterday
(Oct. 19) and also left another one with TruFix to say that you may call
them about this job again.
I did not
cancel the conciliation. I am available every day except for Friday the
October 26 for the installation of this door and frame which you had indicated
that Pratt Homes would pay for.
Please
respond by telephone, as I will not be at the library till later in the week to
read you response (and also by email). Thank
you.
Ivanka Jane
Prpic.
From: service
<service@pratthomes.ca>
To:
Sent: Tuesday, October 16, 2012 4:09:20
PM
Subject: patio door
repair
Good afternoon
Ivanka;
I hope all is well with you.
I did receive your email requesting that we do not repair the patio door. So I
will cancel the repair that is scheduled with TruFix for tomorrow Oct.17/2012. I
was reluctant to cancel right away in case you changed your mind and as this has
been sent to Tarion for conciliation. This is a big repair and difficult to
reschedule.
Please contact Tarion and cancel
your conciliation. I did leave a voice mail for you but I won’t call again as I
don’t want to be a bother. You can send me an email to confirm that this has
been cancelled.
Thank you,
Ramona
Gross
Service
Department
Pratt
Hansen Group Inc.
Tel:
(705)721-9912 Fax: (705)735-6991