From: Tees, Liliana [Liliana_Tees@homedepot.com]
Sent: Monday, January 18, 2010 12:53 PM
To: Pratt-Service
Subject: RE: Service Request Form

Hi, Hope all is well.
I was wondering if you have a time frame o when the supervisor can get back to me regarding this situation. 
Thank you 

Lily Tees
Zone Service Manager
1-888-714-1517



-----Original Message-----
From: Pratt-Service [mailto:service@pratthomes.ca]
Sent: January 13, 2010 10:04 AM
To: Tees, Liliana
Subject: RE: Service Request Form

Hello Liliana,
As per your request I have forwarded your e-mail to our service manager Regards,

Teresa Groenevelt
Service Department
Pratt Hansen Group Inc.
P: 705-721-9912 F: 705-735-6991
-----Original Message-----
From: LilianaTees [mailto:LilianaTees]
Sent: Wednesday, January 13, 2010 8:05 AM
To: service@pratthomes.ca
Subject: Service Request Form

First Name:Liliana

Last Name:Tees

Email:liliana_tees@homedepot.com

Address:113 bourbon cirle

City:barrie

Province:ontario

Country:canada

Day Phone:289-221-2118

Night Phone:705-719-1623

Lot Number:40

Reason for Request:Other requests

Best Time to Call:

Comments and Quesitons:hello, pls pass this message on to your service manager pls....Hello, yesterday, i noticed in the morning that water was dripping down from the receptacle in the master bedroom, so i wipped it down and waited till my husband came home, he removed it and it was full of water, so right away we called a roofer as we believed we had a roof leak, the roofer showed up on a emergency call at 710pm, right away he went on the roof, noticed some shingles, then went in the attic and noticed that we had mold between 2 joist, so went back on the roof to look at that area and notice the plywood on the outside was dry, so he then decided to look at the vents, well when he removed the vent cap from the fan in the master bedroom, he showed us that the fan duct was tucked in the wall, so for the last 5 yrs, everytime we took a shower and turned on the fan, it was blowing the moisture right back into our walls, he said that this was due to the installers when they put the easethrough in. my concerns are 

1- who will be paying for this service that i had to pay for and have someone fix due to deglect from a pratt installer

2-who will be removing the mould in my house that was cause due to the deglect of a pratt installer

3-how can i be sure that we do not have mold in the walls in the bathroom due to neglect from a pratt installer

if you can let me know what will be done with this, that would be great.

thank you very much and i appreciate your assistance with this. i also have a picture of the mold if you wish to see it, you are also welcome to come to my house to view it if you wish and the repair the roofer did for us also. 

i can best be reached at on my email adress as it will come onto by blackberr. thank you and look forward to hearing from you.




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