Douglas Trumble

Innisfil Sales & Marketing Manager

Pratt Hansen Group Inc.

1-866-404-6142

(705)431-5588

Fax: (705) 431-5590

www.pratthomes.ca

Can you tell me if they are suppose to get a programmable thermostat? I’m not sure if I need to do some followup here or not. Let me know.

Thanks

Lorraine Goyetche

Service Department

Pratt Hansen Group Inc.

Phone: 705-721-9912

Fax: 705-735-6991

From: Doug Trumble [mailto:doug@pratthomes.ca]
Sent: Tuesday, May 12, 2009 1:54 PM
To: 'Pratt-Service'
Cc: john@pratthomes.ca
Subject: Lot #103 MWI

Hello,

This customer has lost their homeowner information package- I gave them a 30 day list to send to you. I am concerned about something she told me in passing- that there is black residue showing up on a few light switches and on the ceiling above the shower. I told her how important it was to have ventilation in a new home. She told me that her HRV wasn't even plugged in until a week or two ago and she doesn't have the appropriate humidistat and/or programmable thermostat installed since she moved in.

Thanks