Good Afternoon
Mona;
I sent your email to our service
manager Wendy Skyba and she most certainly will meet with you at 8am on Fri.
June the 15th.b, I must apologize for Cartier Kitchen’s carelessness.
This email has also been sent to Cartier Kitchens’ service co-coordinator. This
incident will not go unnoticed.
The plumbing is completed and I
apologize for the pieces that were left behind but I spoke with the plumber at
noon and he advised me his work is finished.
As per Wendy we will have
our Pratt Service man
As per Wendy I can have your
living room cleaned and vacuumed of the wood shavings as well as the deck on
Friday. Please advise me if you would like this set
up.
Please feel free to let me know
when trades have not lived up to your or Pratt’s expectations. We need to
correct any errors and not repeat them.
Sincerely,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Landry,
Mona [mailto:Mona.Landry@tdsb.on.ca]
Sent: Tuesday, June 12, 2012 8:23
AM
To: service
Subject: RE: Unit
Good morning
Ramona,
Thank you for
listening to me yesterday! You are very extremely calming and pleasant
when I know that I can be a bit like a hurricane at
times!
I'm sending this
email to update you on what has been completed, to date, and what has not been
completed. In addition, I wanted to advise you of what was done in my
condo yesterday and to reschedule the time for Wendy on
Friday.
Is it possible for
Wendy to meet me first thing on Friday morning rather than the evening?
The earlier the better for me - then I won't lose my full day of work and I
don't have to worry about getting back to
*The fan in the main
bathroom has still not been adjusted. No one has come in to do this as
yet. It needs to be sitting flush to the ceiling (the way it is in the
ensuite).
*The vanity was
replaced but the plumbing was not completed yesterday - there are pieces on the
floor but there were no notes to advise me of the
completion?
The work that was
done yesterday was not done with care - whoever did the work did all the cutting
directly on my new rug AND my new leather chair. There were wood shaving
cuts all over my 2 rugs in the main living room and the pieces that were cut are
all sitting in my PLANTERS on my balcony! I was pretty shocked, and
terribly disappointed, when I got home to see this carelessness. Other
service people who have come in, have left no traces of garbage or
tracks.
Please advise of
the plumbing completion and the possibility of switching Wendy's
appointment.
Thank you
Ramona!
Mona
Landry
From: service
[service@pratthomes.ca]
Sent:
Thursday, June 07, 2012 3:16 PM
To: Landry, Mona
Subject: RE: Unit
Good Afternoon
Mona;
I am sorry I
couldn’t get word to you sooner but I was out of the office for a short period
of time today. Here is an update.
The cleaning trade
was in your condo on Wed. June 6th to remove any dead flies from
fixtures and to rewash the hardwood floors again. She also rewashed the deck and
cleaned the patio glass doors.
The floors are being
repaired on Fri. June the 8th by Duncan Barrie Carpet &
Hardwood’s senior & best repairman, he is only in
Mon. June
11th Cartier Kitchens will be installing the new vanity and the
kitchen valance at the same time. I could not get them to make 2 separate trips
for these repairs. The plumber will also come on this day to remove the vanity
sink and then reinstall the sink into the new vanity.
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Landry, Mona
[mailto:Mona.Landry@tdsb.on.ca]
Sent: Thursday, June 07, 2012 2:01
PM
To: service
Subject: RE: Unit
Hi
Ramona,
It's Thursday and I
haven't heard from you all week - what is going on with the floors?! I'm
getting a little anxious as I am moving the rest of my furniture on Saturday
(June 9th). Could you please update me as soon as possible. You can
reach me by cell - my phone is on for the next few days at all
times.
Thank
you.
Mona
Landry
From: service
[service@pratthomes.ca]
Sent:
Thursday, May 31, 2012 4:50 PM
To: Landry, Mona
Subject: RE: Unit
Hi
Mona;
I will be at
my desk Friday morning at 8am. You are welcome to come anytime tomorrow for your
keys.
Regards,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Landry, Mona
[mailto:Mona.Landry@tdsb.on.ca]
Sent: Thursday, May 31, 2012 4:09
PM
To: service
Subject: RE: Unit
Hi
Ramona,
Thanks for getting
back to me - I'm really looking forward to seeing the newly repaired and cleaned
floors!
I will be going to
Mona
From: service
[service@pratthomes.ca]
Sent:
Thursday, May 31, 2012 4:09 PM
To: Landry, Mona
Subject: RE: Unit
Good Afternoon
Mona;
I am sorry I didn’t
respond sooner to your email addressing the concerns with your hardwood floor.
Barrie Carpet was issued a work order and sent to your condo on Tues May
22nd to do repairs. The Pratt Service Dept. Manager met with
Barrie Carpet & Hardwood Wed. 30th to go over the repairs
together. This morning we had the condo floors cleaned.
Our head office has
informed me your condo deal has closed and you are most welcome to come to the
service department to pick the keys to your new condo.
Congratulations.
Sincerely,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Landry, Mona
[mailto:Mona.Landry@tdsb.on.ca]
Sent: Wednesday, May 30, 2012 12:12
PM
To:
service@pratthomes.ca
Subject:
Unit
Hi
Ramona,
Bruno and I went over
the condo and completed the inspection on May 21st. The biggest concern I
have is with the conditions of the "new" flooring which I paid a substantial
additional amount (just under $9000). I was very disturbed by their
condition. There are major scratches, gouges, spots, dirt, etc, on all
areas of the flooring (which is throughout the condo) - the biggest issues are
in the 3rd bedroom. It appears that the flooring was put in prior to the
major work and then not covered and then things were dragged across! I
trust this will be repaired properly with replacement pieces, etc. and that the
floors will look new and beautiful!
Could you confirm the
status of these repairs please? I am having a delivery of appliances and
furniture on June 1st and painting done the first week of June so it is
imperative that this work be completed on time.
Thank
you.
Mona
Landry