From: Michelle Vaters [michelle_vaters@hotmail.com] Sent: Friday, July 20, 2012 3:02 PM To: service Subject: Re: backsplash wall & counter Hi Ramona, The installer from North York Tile is hear now. He is putting the tile on the wall, but will have to come back on Monday to grout it. He said it was already on the work order. Please have the service manager let them in as I will not be home on Monday. Also, if you could have the Pratt service guy come in on Monday to repaint the small amount of wall above the tile, that would be great. The only other item on the list that needs to be fixed is the railing on my balcony. Please let me know if Monday is set and the trades will be let in. Thanks, Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: michelle_vaters@hotmail.com Date: Fri, 20 Jul 2012 13:00:00 To: service Reply-To: michelle_vaters@hotmail.com Subject: Re: backsplash wall & counter Hi Ramona, Can you confirm if North York Tile is coming today to replace the backsplash? Cartier Kitchens and the plumber are currently working on the counter now. Thanks, Michelle. ------Original Message------ To: service Subject: Re: backsplash wall & counter Sent: Jul 16, 2012 6:37 PM Hi Ramona, The wall was not repaired today like it was supposed to be. I received a notice on my door that said, sorry we missed you, call to reschdule. Please let me know when this is going to be done as the counter is scheduled for installation on Friday. Michelle. ------Original Message------ From: service To: michelle_vaters@hotmail.com Subject: RE: backsplash wall & counter Sent: Jul 12, 2012 9:34 AM Thank you for your quick response, Wendy Skyba the site super & service Manger will let the trades in and I will confirm North York Tile once I have heard from their service rep. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Thursday, July 12, 2012 9:16 AM To: service Subject: Re: backsplash wall & counter Thanks so much Ramona for organizing all of this! I won't be home on Monday, so you'll have to have the site super let Gary and Steve in. I will be home all day on the 20th for the plumber and Cartier Kitchens. Thanks again and keep my posted on North York Tile's availability. Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Thu, 12 Jul 2012 13:22:47 To: Subject: backsplash wall & counter Hi Michelle;    I have rescheduled the counter installation with Cartier Kitchens. This is now rescheduled for Fri July 20th am. Can Barr (plumber) will be in just before this happens to remove the sink and then reinstall the sink at the later part of the day. Mon. July 16th Gary & Steve will arrive to remove some of the backsplash and correct the wall. I am trying to make arrangements  for North York Tile to come in on Fri. July 20 after 12 noon to reinstall the backsplash that was removed. Please advise me if this works for you, if you can't be there to let the trades in can we have the site super bring the trades in?   Thank you,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 Sent wirelessly from my BlackBerry device.