From: Michelle Vaters [michelle_vaters@hotmail.com] Sent: Friday, November 02, 2012 8:51 AM To: service Cc: wendy@pratthomes.ca Subject: Re: repairing grout Thanks Ramona! Have a great weekend :) Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Fri, 2 Nov 2012 13:00:06 To: Cc: Subject: RE: repairing grout Good Morning Michelle; Today I will be speaking with Flavia at North York Tile and will confirm the grout colour to be used.  I have added the grout colour to the work order for this repair. It is always included in the documents I send North York Tile. Dye lots vary in grout but we will be doing the entire backsplash; the grout will be used from the same batch and that will ensure the shade of the grout will be uniform. This will resolve any shade variances and your back splash will be beautiful. Have a nice weekend and I will keep in touch with you on Thurs. Nov 8th when North York Tiles arrives. Regards, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Thursday, November 01, 2012 8:04 PM To: service Cc: wendy@pratthomes.ca Subject: Re: repairing grout Thanks Ramona! Can you also make sure that NYT is aware that the grout colour to be used is the taupe 683 pearl that I chose when I made my selections? I look forward to having the grout replaced on Thursday. Michelle.   Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Thu, 1 Nov 2012 14:16:57 To: Cc: Subject: RE: repairing grout Good Morning Michelle; I will confirm with North York Tile for Thurs Nov. 9th in the morning. Thank You, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Thursday, November 01, 2012 9:22 AM To: service Cc: wendy@pratthomes.ca Subject: Re: repairing grout Hi Ramona, Thursday November 9th works for me. I will be home that day. Thanks, Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Wed, 31 Oct 2012 20:30:41 To: Cc: Subject: RE: repairing grout Hi Michelle;  Just heard back from North York Tile and they will move the repair date to Thurs. Nov. 9th in the morning.  Hope this will work for you, just let me know. Happy Halloween. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Wednesday, October 31, 2012 3:40 PM To: service Subject: Re: repairing grout Thank you! Please let me know when you hear back. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Wed, 31 Oct 2012 19:50:50 To: Subject: RE: repairing grout Hi Michelle;  We can certainly work around your schedule. I will contact North York Tile and reply as soon as I have an alternate date for you. I may not have an answer until tomorrow. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Wednesday, October 31, 2012 3:35 PM To: service Cc: wendy@pratthomes.ca Subject: Re: repairing grout Hi Ramona, Is there anyway that I can move this appointment to Thursday Nov. 8th or Friday Nov. 9th? I will be out of town on business on the 6th and 7th and would like to be home when the repair is done. Please let me know. Thanks! Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Wed, 31 Oct 2012 19:38:44 To: Cc: Subject: repairing grout Good Afternoon Michelle;    North York Tile will do a grout repair to the entire backsplash on Wed. Nov. 7th. He will arrive between 11 & before 2pm. If you cannot be home that day please provide key access to your condo. I know with your busy schedule it's difficult for you to drop off a key to the Pratt Service Dept. on 301 King St. However, you could leave it at our sales trailer.  The sales staff is there Mon. - Thurs. until 8pm., Sat. and Sun. until 5pm. Bruno would deliver your key to me the following work day. Please confirm the repair date.   Thank you,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991