> From: michelle_vaters@hotmail.com
> To: service@pratthomes.ca
> CC: wendy@pratthomes.ca
> Date: Tue, 16 Oct 2012 14:06:09 +0000
> Subject: Re: noise from condo above
>
> Great! Thanks :)
>
>
> Sent wirelessly from my BlackBerry device.
>
> -----Original Message-----
> From: service <service@pratthomes.ca>
> Date: Tue, 16 Oct 2012 13:55:16
> To: <michelle_vaters@hotmail.com>
> Cc: <wendy@pratthomes.ca>
> Subject: RE: noise from condo above
>
>
>
> No problem.
>  
>
> That is great if Yanch can have access to your condo on Wed. Oct 17th.  The technician may not need to enter your condo; Wendy  just wanted to be sure we have that option for him to hear the noise from your location if  required.
>  
> Ramona Gross
> Service Department
> Pratt Hansen Group Inc.
> Tel: (705)721-9912  Fax: (705)735-6991
>
>
> ----------------
>
> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> Sent: Tuesday, October 16, 2012 8:31 AM
> To: service@pratthomes.ca
> Cc: wendy@pratthomes.ca
> Subject: RE: noise from condo above
> Importance: High
>  
>
> Thanks for the update on the backsplash Ramona. I hope to set a date to have it fixed soon.
>  
> I will not be available on October 17th, but please allow Yanch to enter my condo. The noise seems to be in my bedroom and is a loud humming sound.
>  
> Thanks,
> Michelle.
>  
>
>
> ----------------
>
> From: service@pratthomes.ca
> To: michelle_vaters@hotmail.com
> CC: wendy@pratthomes.ca
> Subject: noise from condo above
> Date: Tue, 16 Oct 2012 08:21:42 -0400
>
> Good Afternoon Michelle;
>  
>  I am so glad to hear your counter top looks great.  Wendy and a North York rep. met at your condo and inspected your backsplash; I am just waiting to hear from North York Tile. I will contact you as soon as I have heard from North York Tile.
>  
>  Yanch will be servicing the condo above you (39-404) on Wed. Oct 17th in the morning. Please advise me if you will be available on that date. If the technician needs to identify the noise that you hear from below condo 39404; I would like to have permission that he can enter your condo. Just email your reply.
>  
> Thank you,
>  
>
> Ramona Gross
> Service Department
> Pratt Hansen Group Inc.
> Tel: (705)721-9912  Fax: (705)735-6991
>
>
> ----------------
>
> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> Sent: Sunday, October 14, 2012 9:39 AM
> To: service@pratthomes.ca; wendy@pratthomes.ca
> Subject: RE: measuring on Mon. Sept 24th
> Importance: High
>  
>
> Hi Ramona/Wendy,
>
>  
>
> I just wanted to follow-up with you as I sent an email on Thursday night and didn't hear back from you on Friday. See below. Any news on the backsplash?
>
>  
>
> I also wanted to let you know that the countertop looks good. It looks like it's free of chips and I've took some measurements and seems to match the other counter.
>
>  
>
> I did have a question for you that kind of came up this morning. Who do I contact if something is happening in my condo, but is being cause from someone elses? Reason I ask is because I think when the bathroom fan from the unit above me is turned on, I have this loud annoying hum in my bedroom that lasts the whole duration of the fan being on. It actually woke me up this morning. I've noticed this now a few times when I'm home. Who would take care of this?
>
>  
>
> I look forward to hearing back from you on Monday.
>
>  
>
> Thanks,
>
> Michelle.
>
>  
>
>
> ----------------
>
> From: michelle_vaters@hotmail.com
> To: service@pratthomes.ca; wendy@pratthomes.ca
> Subject: RE: measuring on Mon. Sept 24th
> Date: Thu, 11 Oct 2012 18:43:51 -0400
>
> Hi Ramona,
>
>  
>
> I just wanted to check with you to see who was in my condo today (Thursday), as I never provided consent? I noticed that some items on my counter were moved. Going forward I would appreciate it if I am notified before hand via email or phone if the trades are entering my place.
>
>  
>
> Just as an FYI, the countertop was delivered on Wednesday, and I have been told that it will be installed tomorrow (Friday afternoon). I will not be home, so someone will have to let them in, which was  agreed to earlier. I will also be expecting the plumber.
>
>  
>
> Can you tell me when the backsplash will be fixed?
>
>  
>
> Thanks,
>
> Michelle.
>
> > From: michelle_vaters@hotmail.com
> > To: service@pratthomes.ca
> > Date: Wed, 10 Oct 2012 14:59:05 +0000
> > Subject: Re: measuring on Mon. Sept 24th
> >
> > Thanks!
> >
> > I will not be home on Friday, therefore someone will have to let them in.
> >
> >
> > Sent wirelessly from my BlackBerry device.
> >
> > -----Original Message-----
> > From: service <service@pratthomes.ca>
> > Date: Wed, 10 Oct 2012 15:04:57
> > To: <michelle_vaters@hotmail.com>
> > Subject: RE: measuring on Mon. Sept 24th
> >
> >
> >
> > Hi Michelle;
> >  
> >  Liana of Cartier Kitchens just advised me that Cartier will be dropping off the counter top today and they will be installing it on Friday afternoon on the 12. I have sent a P.O. to the plumber regarding the removal & re-installation of the sink. Will you be in on Friday afternoon also?
> >  
> > Thank you,
> >  
> >
> > Ramona Gross
> > Service Department
> > Pratt Hansen Group Inc.
> > Tel: (705)721-9912  Fax: (705)735-6991
> >
> >
> > ----------------
> >
> > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > Sent: Tuesday, October 09, 2012 8:29 PM
> > To: service@pratthomes.ca
> > Subject: RE: measuring on Mon. Sept 24th
> > Importance: High
> >  
> >
> > I will actually be home during the day on Wednesday Oct. 10th. Let me know if they can deliver the countertop then. I will not be home on Thursday for the delivery.
> >
> >  
> >
> > Thanks,
> >
> > Michelle.
> >
> >  
> >
> >  
> >  
> >
> > > From: michelle_vaters@hotmail.com
> > > To: service@pratthomes.ca
> > > Date: Tue, 9 Oct 2012 20:49:11 +0000
> > > Subject: Re: measuring on Mon. Sept 24th
> > >
> > > Thanks!
> > >
> > > Unfortunately I leave for work early in the morning and don't get home until 6:30PM each night.
> > >
> > > Please keep me posted, as I would like to have both resolved ASAP.
> > >
> > > Michelle.
> > >
> > > Sent wirelessly from my BlackBerry device.
> > >
> > > -----Original Message-----
> > > From: service <service@pratthomes.ca>
> > > Date: Tue, 9 Oct 2012 16:55:55
> > > To: <michelle_vaters@hotmail.com>
> > > Subject: RE: measuring on Mon. Sept 24th
> > >
> > >
> > >
> > > Cartier Kitchens is trying to arrange the counter installation for this Fri. Oct 12th. Can Cartier have the countertop delivered and stored at your condo the day before?
> > >  
> > >  I am still wanting for a reply from North York Tile. Both Wendy and myself have sent emails requesting service dates for you  regarding the grout colour.
> > >  
> > > Regards,
> > >  
> > >
> > > Ramona Gross
> > > Service Department
> > > Pratt Hansen Group Inc.
> > > Tel: (705)721-9912  Fax: (705)735-6991
> > >
> > >
> > > ----------------
> > >
> > > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > Sent: Tuesday, October 09, 2012 10:45 AM
> > > To: service@pratthomes.ca
> > > Cc: wendy@pratthomes.ca
> > > Subject: RE: measuring on Mon. Sept 24th
> > > Importance: High
> > >  
> > >
> > > Hi there,
> > >  
> > > Any update on the backsplash and countertop?
> > >
> > > Michelle.
> > >  
> > >
> > >
> > > ----------------
> > >
> > > From: service@pratthomes.ca
> > > To: michelle_vaters@hotmail.com
> > > CC: wendy@pratthomes.ca
> > > Subject: RE: measuring on Mon. Sept 24th
> > > Date: Wed, 3 Oct 2012 11:51:20 -0400
> > >
> > > Hi Michelle;
> > >  
> > >  I have spoken with Liana @ Cartier Kitchens and she confirmed the counter top is in production. She estimates 2 weeks before installation. Cartier is in Barrie on Fridays, so we could be looking at Fri. Oct. 12th. However she will not pre-schedule the date until she hears from manufacturing that the countertop is completed and ready for shipping.
> > >  
> > >  I spoke with North York Tile this morning at 8:30 and I have sent their service Department an email at 11:35 regarding the grout colour. I am just waiting for a reply. I will notify you as soon as I get a commitment from the trades.
> > >  
> > > Thank you for your patience in this matter.
> > >  
> > >  
> > >
> > > Ramona Gross
> > > Service Department
> > > Pratt Hansen Group Inc.
> > > Tel: (705)721-9912  Fax: (705)735-6991
> > >
> > >
> > > ----------------
> > >
> > > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > Sent: Wednesday, October 03, 2012 11:07 AM
> > > To: wendy@pratthomes.ca; service@pratthomes.ca
> > > Subject: RE: measuring on Mon. Sept 24th
> > > Importance: High
> > >  
> > >
> > > Hi Wendy,
> > >  
> > > Thank you for stopping by yesterday afternoon. Can you please let me know, as soon as possible, when my countertop will be installed and when the grout on the backsplach will be fixed. I would like to get this done this week or by the end of next week at the latest.
> > >  
> > > Michelle.
> > >
> > >  
> > >
> > > > From: michelle_vaters@hotmail.com
> > > > To: wendy@pratthomes.ca; service@pratthomes.ca
> > > > Date: Mon, 1 Oct 2012 13:09:46 +0000
> > > > Subject: Re: measuring on Mon. Sept 24th
> > > >
> > > > Thanks Wendy. See you then.
> > > >
> > > >
> > > > Sent wirelessly from my BlackBerry device.
> > > >
> > > > -----Original Message-----
> > > > From: Wendy Skyba <wendy@pratthomes.ca>
> > > > Date: Mon, 1 Oct 2012 13:08:19
> > > > To: <michelle_vaters@hotmail.com>; <service@pratthomes.ca>
> > > > Subject: RE: measuring on Mon. Sept 24th
> > > >
> > > >
> > > > Hi Michelle,
> > > > I will meet you to take a look at your backsplash on Tuesday Oct 2, 2012 at
> > > > 4 pm.
> > > > Regards,
> > > > Wendy
> > > >
> > > > -----Original Message-----
> > > > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > Sent: Saturday, September 29, 2012 6:52 PM
> > > > To: service
> > > > Cc: Wendy Skyba
> > > > Subject: Re: measuring on Mon. Sept 24th
> > > > Importance: High
> > > >
> > > > Hi Ramona & Wendy,
> > > >
> > > > I just got back from my trip and saw the new backsplash that was installed
> > > > on Tuesday/Wednesday of last week. The tile looks good, however, please
> > > > explain why they used a different colour grout???
> > > >
> > > > Can you arrange for someone (management) to meet me on Tuesday October 2nd
> > > > at 4PM or Saturday October 6th at 9AM so we can finally resolve this
> > > > backsplash ISSUE as it has gone on long enough and I was assured that it
> > > > would be corrected this time around. As mentioned before, I am very
> > > > disappointed with the way this situation was handled.
> > > >
> > > > At the same time we can discuss the countertop issue, unless you have a date
> > > > in which the new one is going to be installed.
> > > >
> > > > Michelle.
> > > >
> > > > On 2012-09-21, at 1:13 PM, service wrote:
> > > >
> > > > > Yes we will have the site super let them in and they can report to the
> > > > > site trailer on Mon. Sept 25th. Have a great week-end.
> > > > >
> > > > > Ramona Gross
> > > > > Service Department Pratt Hansen Group Inc.
> > > > > Tel: (705)721-9912  Fax: (705)735-6991
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > > Sent: Friday, September 21, 2012 11:43 AM
> > > > > To: service
> > > > > Subject: Re: measuring on Mon. Sept 24th
> > > > >
> > > > > Thanks Ramona.
> > > > >
> > > > > Unfortunately I don't get home from work until 6:30 tonight and I
> > > > > leave on Sunday for a conference and will be away Monday and Tuesday.
> > > > > Is it possible for Gary to let them in on Monday?
> > > > >
> > > > > Michelle.
> > > > >
> > > > >
> > > > > Sent wirelessly from my BlackBerry device.
> > > > >
> > > > > -----Original Message-----
> > > > > From: service <service@pratthomes.ca>
> > > > > Date: Fri, 21 Sep 2012 15:16:48
> > > > > To: <michelle_vaters@hotmail.com>
> > > > > Subject: RE: measuring on Mon. Sept 24th
> > > > >
> > > > >
> > > > >
> > > > > Hi Michelle;
> > > > >  
> > > > >  I just got off the phone with Liana. For me I find the phone a more
> > > > > effective tool. Emails make it too easy for trades to put me off and
> > > > > delay replying to me.
> > > > >  
> > > > > Liana has agreed to do some rearranging in Cartier's schedule & can
> > > > > have her installer remeasured the counter space on Mon Sept 25th, no
> > > > > time given. Is it possible for you to leave a key to your condo at the
> > > > > site trailer on Monday before you head to work? Please advise.
> > > > >  
> > > > > Thank you,
> > > > >  
> > > > >  
> > > > >
> > > > > Ramona Gross
> > > > > Service Department
> > > > > Pratt Hansen Group Inc.
> > > > > Tel: (705)721-9912  Fax: (705)735-6991
> > > > >
> > > > >
> > > > > ----------------
> > > > >
> > > > > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > > Sent: Friday, September 21, 2012 9:34 AM
> > > > > To: service@pratthomes.ca; wendy@pratthomes.ca
> > > > > Subject: RE: New: backsplash install & countertop
> > > > > Importance: High
> > > > >  
> > > > >
> > > > > Hi Ramona,
> > > > > 
> > > > > I just received a voicemail from Liana at Cartier Kitchens. She has
> > > > > indicated that they would like to come in on Friday Sept. 28th to take
> > > > > measurements. I don't understand why it will take them that long to get
> > > > into
> > > > > my place to do that. Can they not do the measurements any earlier? I
> > > > thought
> > > > > the counter was going to be installed next week, so everything would be
> > > > > complete.
> > > > > 
> > > > > Can you please send her this email? Or provide me with her emai? It's too
> > > > > hard for me to make personal calls from work.
> > > > > 
> > > > > Michelle.
> > > > >  
> > > > >
> > > > >
> > > > > ----------------
> > > > >
> > > > > From: michelle_vaters@hotmail.com
> > > > > To: service@pratthomes.ca
> > > > > Subject: RE: New: backsplash install & countertop
> > > > > Date: Fri, 21 Sep 2012 08:30:08 -0400
> > > > >
> > > > > Hi Ramona,
> > > > > 
> > > > > Haven't heard from you, so just wondering if you have set a date for the
> > > > > countertop replacement?
> > > > > 
> > > > > Thanks,
> > > > > Michelle.
> > > > >
> > > > >  
> > > > >
> > > > >> From: service@pratthomes.ca
> > > > >> To: michelle_vaters@hotmail.com
> > > > >> Subject: RE: New: backsplash install & countertop
> > > > >> Date: Tue, 18 Sep 2012 17:08:13 -0400
> > > > >>
> > > > >> Your are very welcome.
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912 Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> -----Original Message-----
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Tuesday, September 18, 2012 4:50 PM
> > > > >> To: service
> > > > >> Subject: Re: New: backsplash install & countertop
> > > > >>
> > > > >> Thank you for the update Ramona and all of your help with these matters.
> > > > I
> > > > >> look forward to the new backsplash and countertop next week.
> > > > >>
> > > > >> Keep me posted on the date for the installation of the countertop and let
> > > > > me
> > > > >> know if they need to come in and measure.
> > > > >>
> > > > >> Thanks again,
> > > > >> Michelle.
> > > > >>
> > > > >>
> > > > >> Sent wirelessly from my BlackBerry device.
> > > > >>
> > > > >> -----Original Message-----
> > > > >> From: service <service@pratthomes.ca>
> > > > >> Date: Tue, 18 Sep 2012 20:44:39
> > > > >> To: <michelle_vaters@hotmail.com>
> > > > >> Subject: New: backsplash install & countertop
> > > > >>
> > > > >>
> > > > >>
> > > > >> Good Afternoon Michele;
> > > > >>  
> > > > >> Sorry I couldn't get back to you sooner but I was waiting to hear from
> > > > > Wendy
> > > > >> the service manager and the trades involved as to what can be done and
> > > > > when
> > > > >> things can be rescheduled. The installation of the backsplash tiles will
> > > > > not
> > > > >> affect the install of the new counter top. As it stands now the
> > > > countertop
> > > > >> will arrive after the backsplash installation. Wendy was unaware that
> > > > > North
> > > > >> York Tile did not complete the work today.
> > > > >>  
> > > > >> However the North York Tile installer found the tiles that he brought and
> > > > >> the tiles we had delivered to the site trailer last week were not a good
> > > > >> match and many tiles appeared crooked on the sheets. This meant when he
> > > > > was
> > > > >> starting to insert the tile sheets the  individual tiles again were not
> > > > >> going on straight and also had a shade variance to the existing tiles. We
> > > > >> have had our Pratt Service Team take down the entire backsplash on that
> > > > >> wall, redrywall and mud today. The area is prepped for a new backsplash
> > > > > not
> > > > >> a repair. North York tile reordered a large quantity of tiles and will
> > > > >> install them on Tues. the 25th and do the grouting the next day on the
> > > > > 26th.
> > > > >>  They have promised to send their best installer for me. Backsplashes
> > > > > always
> > > > >> require 2 days minimum.
> > > > >>  
> > > > >> I have stressed to Cartier kitchens we need a new counter replacement
> > > > > ASAP.
> > > > >> Liana from Cartier will let me know the date of installation tomorrow.
> > > > She
> > > > >> had said it would be Fri. the 28th but I am pushing for a commitment of
> > > > > 26th
> > > > >> or 27th.
> > > > >>  
> > > > >>  I am sorry for all these delays, but I had to wait for my manager's
> > > > >> permission to go ahead; then put in many phone calls to get a quicker
> > > > turn
> > > > >> around time.
> > > > >>  
> > > > >>  I will confirm the installation date of the counter top tomorrow.
> > > > >>  
> > > > >> Thank you for all your patience during this time.
> > > > >>  
> > > > >>  
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Tuesday, September 18, 2012 4:11 PM
> > > > >> To: wendy@pratthomes.ca; service@pratthomes.ca
> > > > >> Subject: RE: backsplash pictures
> > > > >>  
> > > > >>
> > > > >> Thank you Wendy!
> > > > >> 
> > > > >> Will the installation of the new tiles today be affected by the new
> > > > >> countertop when it is installed?
> > > > >> 
> > > > >> I am glad that all of the repairs will be resolved soon.
> > > > >> 
> > > > >> Please keep me posted on the date for the measurement of the countertop
> > > > > and
> > > > >> the installation.
> > > > >> 
> > > > >> Michelle.
> > > > >>  
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: wendy@pratthomes.ca
> > > > >> To: michelle_vaters@hotmail.com; service@pratthomes.ca
> > > > >> Subject: RE: backsplash pictures
> > > > >> Date: Tue, 18 Sep 2012 13:46:07 -0400
> > > > >>
> > > > >> Hi Michelle,
> > > > >> I agree that your counter top should be replaced again. Cartier clearly
> > > > >> sent  the replacement top too big & then tried to make it work. Ramona
> > > > > will
> > > > >> order another top, telling them to bring one that is the same measurement
> > > > > as
> > > > >> the original or even better, re-measure your cabinets and start from
> > > > >> scratch. We are so sorry that our trades have let you down. Please bear
> > > > > with
> > > > >> us & we will get all this sorted out. I apologize for the inconvenience
> > > > > this
> > > > >> has caused you.
> > > > >> Ramona will contact you regarding the replacement counter top scheduling.
> > > >
> > > > >> Our Service Man Gary is in your suite today with the installer from NYT
> > > > >> supervising their work. He will ensure that whatever is done, is done
> > > > >> properly and he will return tomorrow morning to finish up anything that
> > > > >> cannot be completed today. I will remind him to make sure he leaves your
> > > > >> home clean and tidy.
> > > > >> Regards,
> > > > >> Wendy
> > > > >>  
> > > > >>
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Tuesday, September 18, 2012 9:38 AM
> > > > >> To: service@pratthomes.ca; wendy@pratthomes.ca
> > > > >> Subject: RE: backsplash pictures
> > > > >> Importance: High
> > > > >>  
> > > > >>
> > > > >> I don't understand how the removal of tile, re-mudding the wall and
> > > > > prepping
> > > > >> the wall for the installation of the new tile will be completed in the
> > > > > same
> > > > >> day. I know that the re-mudding takes awhile to dry before it can be
> > > > > sanded
> > > > >> down. If this is doable, why wasn't this the plan all along? So instead
> > > > of
> > > > > 3
> > > > >> days, I would have the hassle of people being in my condo and the clean
> > > > up
> > > > >> that I will have to do, for 2 or less.
> > > > >>  
> > > > >> Also, I want to know who gave permission for the inspector to go into my
> > > > >> place to look at the countertop? I noticed on Saturday morning when I
> > > > >> returned home that my coffee maker was moved out of the way where the
> > > > back
> > > > >> part of the counter is off. Please advise.
> > > > >>  
> > > > >> Can you please let me know where we are with the countertop? I want to
> > > > > know
> > > > >> how they are going to repair the back part as well as the overhang
> > > > without
> > > > >> replacing it. Did they even look at the overhang?
> > > > >>  
> > > > >> This is a brand new place and I expect it to be up to my standards based
> > > > > on
> > > > >> what I paid for!
> > > > >>  
> > > > >> Michelle.
> > > > >>
> > > > >>  
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> To: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Date: Tue, 18 Sep 2012 09:37:24 -0400
> > > > >>
> > > > >>
> > > > >> I must apologize that I did not inform you that the tiles wouldn't be
> > > > >> removed yesterday. I did not learn Gary wasn't in until 10:30 when I
> > > > > called
> > > > >> his cell to touch base with him regarding the workday. I did have every
> > > > >> intention to send you an email to advise you of this but the day caught
> > > > up
> > > > >> with me.
> > > > >>  
> > > > >> We had decided that North York Tile should correct the backsplash as they
> > > > >> have been paid twice for this job. I did inform you in a previous email
> > > > > that
> > > > >> this would take place over 3 days. We still have tomorrow morning; as
> > > > > agreed
> > > > >> upon. The railing most likely will not be painted because here in Barrie
> > > > > it
> > > > >> is pouring rain. If the weather breaks and there is no threat of another
> > > > >> down pour, then Gary will touchup the railing today, otherwise it will be
> > > > >> tomorrow.
> > > > >>  
> > > > >> Sincerely,
> > > > >>  
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Tuesday, September 18, 2012 8:50 AM
> > > > >> To: service@pratthomes.ca <mailto:service@pratthomes.ca> ;
> > > > >> wendy@pratthomes.ca <mailto:wendy@pratthomes.ca>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Importance: High
> > > > >>  
> > > > >>
> > > > >> I should have been informed that the work wasn't going to be completed
> > > > >> yesterday. Not sure where the lack of communication came from.
> > > > >> 
> > > > >> Like most people, I work during the day, therefore I will not be home
> > > > > today
> > > > >> which was made clear. I have spent many Fridays during the summer off of
> > > > >> work just to be home to have this work completed and it didn't turn out
> > > > >> exactly right. This is getting a bit ridiculous.
> > > > >> 
> > > > >> I expect that all tile work will be completed by the time I get home
> > > > > today,
> > > > >> as well as the railing on the balcony. As stated belowin previous emails,
> > > > > it
> > > > >> says that Pratt was to do the tile work, not North York Tile this time
> > > > >> around. I also don't understand how they are planning to fix the
> > > > > countertop,
> > > > >> as the backing is not the same thickness and the overhang isn't the same
> > > > > as
> > > > >> it is on the other side of my stove making it look uneven. This should be
> > > > >> replaced as well.
> > > > >> 
> > > > >> Let me know when the coutertop will be replaced, I expect to have this
> > > > > done
> > > > >> by the end of the week as all of this work is a month past due and I am
> > > > > not
> > > > >> too happy about it.
> > > > >> 
> > > > >> 
> > > > >> Michelle.
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> To: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Date: Tue, 18 Sep 2012 08:47:19 -0400
> > > > >>
> > > > >> Good Morning Michelle:
> > > > >>  
> > > > >>  Unfortunately Gary's son was sick and he could not make it into work
> > > > >> yesterday, we are still on track for today. Will you be home this morning
> > > > > ?
> > > > >> Gary will arrive before 10 am and  North York Tile will arrive before 9am
> > > > >> and they will be working together.
> > > > >>  
> > > > >> The counter top can be repaired after the backsplash is repaired the only
> > > > >> thing that would be affected is caulking.
> > > > >>  
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Monday, September 17, 2012 7:15 PM
> > > > >> To: service@pratthomes.ca <mailto:service@pratthomes.ca> ;
> > > > >> wendy@pratthomes.ca <mailto:wendy@pratthomes.ca>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Importance: High
> > > > >>  
> > > > >>
> > > > >>
> > > > >>
> > > > >> Hi Ramona,
> > > > >>
> > > > >>  
> > > > >>
> > > > >> I just left you a VM.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> I just got home from work and noticed that nothing has been done in my
> > > > >> condo, which wasn't what I expected to get home to, as you told me this
> > > > >> morning that Gary was coming in to remove the tiles, re-mud and prep the
> > > > >> wall for the tile installation tomorrow (Sept. 18th). As well as,
> > > > re-paint
> > > > >> the balcony railing, which wasn't completed either.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> This didn't go over to well, especially when I was also told today that
> > > > my
> > > > >> countertop wouldn't be replaced to match the thickness of the other side.
> > > > > I
> > > > >> expect to have the countertop replaced, whether it be the original side
> > > > or
> > > > >> the new side, as they do not match. This should be done prior to the
> > > > tiles
> > > > >> being installed. If this was your home, I don't think you would find it
> > > > >> acceptable. I had signed off on the replacement counter because it was
> > > > > free
> > > > >> of chips, expecting that Cartier Kitchens would have sent the correct
> > > > > piece
> > > > >> to match the other side.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> I think I have been pretty lenient and accommodating, especially since
> > > > all
> > > > >> the the work was supposed to be completed by August 28th at the latest,
> > > > as
> > > > >> my possession date was March 30th. The only reason I agreed to extend the
> > > > >> service dates past the 28th of August was due to the fact that I was told
> > > > >> Pratt was ordering the correct tile to have it installed by Gary, not
> > > > > North
> > > > >> York Tile. This has gone on far too long and I don't like the fact that
> > > > >> people are consistently in and out of my condo and always leaving a mess
> > > > > for
> > > > >> me to clean up. 
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Do we need to have a face to face meeting to resolve this issue?
> > > > >>
> > > > >> Michelle Vaters.
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> To: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Date: Mon, 17 Sep 2012 09:44:18 -0400
> > > > >>
> > > > >> Hi Ramona,
> > > > >> 
> > > > >> I thought Gary was doing the tile as well as the wall and the grout since
> > > > >> North York Tile did such a poor job last time? And I thought that's why
> > > > > you
> > > > >> were ordering the necessary tile?
> > > > >> 
> > > > >> Please advise.
> > > > >> 
> > > > >> If you could give me a date and a solution to the countertop by end of
> > > > day
> > > > >> today that would be much appreciated.
> > > > >> 
> > > > >> Michelle.
> > > > >>  
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> To: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Date: Mon, 17 Sep 2012 08:21:08 -0400
> > > > >>
> > > > >> Good Morning Michelle;
> > > > >>  
> > > > >> Gary will do the paint touchups to the balcony railing and  will be
> > > > > removing
> > > > >> the necessary kitchen back splash tiles on Mon. Sept. 17th . he will then
> > > > >> re-mud & prep the wall for tile replacement on the 18th by North York
> > > > Tile
> > > > >> in the morning. On the 19th Grouting will be completed and Gary will do
> > > > > any
> > > > >> needed wall paint touchups.
> > > > >>  
> > > > >>  I don't have anything that the counter needs to be replaced as it was
> > > > >> replaced in July.
> > > > >>  
> > > > >>  
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Thursday, September 13, 2012 9:48 PM
> > > > >> To: service
> > > > >> Subject: Re: backsplash pictures
> > > > >> Importance: High
> > > > >>  
> > > > >> Hi Ramona,
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Just wanted to confirm that the following will be completed on Sept.
> > > > >> 17th-19th...
> > > > >>
> > > > >>  
> > > > >>
> > > > >> * Countertop replaced
> > > > >> * Tiles/wall repaired behind sink 
> > > > >> * Wall behind sink/above tiles painted if necessary
> > > > >> * Balcony railing repainted or replaced
> > > > >>
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Please confirm. 
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Also, please note that I will not be home during this time, so there will
> > > > >> have to be someone from Pratt to let the trades in if/when necessary.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Thanks,
> > > > >>
> > > > >> Michelle.
> > > > >>
> > > > >>  
> > > > >>
> > > > >>
> > > > >> On 2012-08-17, at 11:53 AM, service wrote:
> > > > >>  
> > > > >>
> > > > >> Yes we will have the paint then so Gary can do the touchups to your
> > > > > balcony
> > > > >> railings, you are booked in Sept. now..
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> -----Original Message-----
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Friday, August 17, 2012 10:39 AM
> > > > >> To: service
> > > > >> Subject: Re: backsplash pictures
> > > > >>
> > > > >> Thanks Ramona.
> > > > >>
> > > > >> Please book those dates. The counter top will have to be replaced before
> > > > > the
> > > > >> new tiles are installed, so please keep me posted. During the time Gary
> > > > is
> > > > >> here in September, will he also be repairing the balcony railing?
> > > > >>
> > > > >> Look forward to hearing back from you and am eager to get these repairs
> > > > > done
> > > > >> correctly.
> > > > >>
> > > > >> Thanks,
> > > > >> Michelle.
> > > > >>
> > > > >>
> > > > >> Sent wirelessly from my BlackBerry device.
> > > > >>
> > > > >> -----Original Message-----
> > > > >> From: service <service@pratthomes.ca <mailto:service@pratthomes.ca> >
> > > > >> Date: Fri, 17 Aug 2012 14:45:29
> > > > >> To: <michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com> >
> > > > >> Subject: RE: backsplash pictures
> > > > >>
> > > > >>
> > > > >>
> > > > >> Good Morning Michelle;
> > > > >>  
> > > > >>  I have sent a work order to Cartier Kitchens regarding your kitchen
> > > > > counter
> > > > >> top. I have spoken with Flavia at North York Tile regarding your glass
> > > > >> backsplash. I am waiting to hear from Brenda about the inspection that
> > > > > took
> > > > >> place while I was off. Wendy Skyba the service manager has seen the
> > > > photos
> > > > >> you had sent in & wants our service dept. to repair the backsplash.
> > > > >>  
> > > > >> I will have to order in tiles & grout and am just waiting for Gary to
> > > > > advise
> > > > >> me on how many tiles are needed. I would like to prebook you for Mon.
> > > > > Sept.
> > > > >> 17, 18 & 19. mornings.
> > > > >>  
> > > > >> The 17th Pratt Service will remove the tiles and remud & level the wall.
> > > > >> The 18th Pratt Service will reinstall the new tiles and edging for the
> > > > >> backsplash.
> > > > >> The 19th Pratt Service will grout and clean up the backsplash.
> > > > >>  
> > > > >> I apologize for this inconvenience this ongoing repair has created for
> > > > > you.
> > > > >> But I promise the service dept. will make this right.
> > > > >>  
> > > > >> Sincerely,
> > > > >>  
> > > > >>
> > > > >> Ramona Gross
> > > > >> Service Department
> > > > >> Pratt Hansen Group Inc.
> > > > >> Tel: (705)721-9912  Fax: (705)735-6991
> > > > >>
> > > > >>
> > > > >> ----------------
> > > > >>
> > > > >> From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Friday, August 17, 2012 8:32 AM
> > > > >> To: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Importance: High
> > > > >>  
> > > > >>
> > > > >> Hi Ramona,
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Just wanted to follow up with you to confirm that you received my emails
> > > > >> that I sent last weekend? 
> > > > >>
> > > > >>  
> > > > >>
> > > > >> I picked up my key from Brenda on Monday and spoke to her about the
> > > > >> backsplash and she assured me that the backsplash would be replaced,
> > > > based
> > > > >> on the inspection that was completed on Aug. 8th. However, before the
> > > > tile
> > > > >> can be replaced, the counter top will also have to be replaced since it
> > > > is
> > > > >> about 0.5" off from the other section of counter top on the other side of
> > > > > my
> > > > >> stove.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Also, the balcony railing still needs to be repaired.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Please let me know when all of these repairs will be made, so I can move
> > > > > on
> > > > >> and complete other things that I would like to do in my place.
> > > > >>
> > > > >>  
> > > > >>
> > > > >> Michelle.
> > > > >> From: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> To: service@pratthomes.ca <mailto:service@pratthomes.ca>
> > > > >> Date: Sat, 11 Aug 2012 18:28:47 +0000
> > > > >> Subject: Re: backsplash pictures
> > > > >>  
> > > > >> Me again, also noticed when I was cleaning up after the service guys
> > > > today
> > > > >
> > > > >> that the back part of the new counter that was installed doesn't match up
> > > > > to
> > > > >> the same thickness of the other side of the counter on the other side of
> > > > > the
> > > > >> stove. This is getting a little ridiculous. I'm getting tired of cleaning
> > > > > up
> > > > >> after every appointment and wish things could be done right the first
> > > > > time.
> > > > >> I think its time to meet with whoever is in charge of the repairs. I am
> > > > >> available on Friday Aug. 17th after 12PM.
> > > > >>  
> > > > >> Michelle.
> > > > >>  
> > > > >> Sent wirelessly from my BlackBerry device.
> > > > >>  
> > > > >> -----Original Message-----
> > > > >> From: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> Date: Sat, 11 Aug 2012 18:14:30
> > > > >> To: service<service@pratthomes.ca <mailto:service@pratthomes.ca> >
> > > > >> Reply-To: michelle_vaters@hotmail.com
> > > > <mailto:michelle_vaters@hotmail.com>
> > > > >
> > > > >> Subject: Re: backsplash pictures
> > > > >>  
> > > > >> Hi Ramona,
> > > > >>  
> > > > >> I just got home from vacation and noticed that they painted the wall and
> > > > >> cocked the backsplash. However, the backsplash hasn't been fixed yet. Can
> > > > >> you please let me know what's going on with this? I was told an inspector
> > > > >> was coming in on Weds. Aug. 8th to look at the backsplash, but I didn't
> > > > > hear
> > > > >> anything after that. Also, they still have my key. Can you please provide
> > > > > an
> > > > >> update as soon as possible as I would like to have this completed sooner
> > > > >> than later. And the railing on the balcony still needs to be repainted.
> > > > >>  
> > > > >> Michelle.
> > > > >>  
> > > > >>  
> > > > >> ------Original Message------
> > > > >> To: service
> > > > >> Subject: Re: backsplash pictures
> > > > >> Sent: Aug 1, 2012 11:01 AM
> > > > >>  
> > > > >> Great. Thanks Ramona :)
> > > > >>  
> > > > >>  
> > > > >>  
> > > > >> ------Original Message------
> > > > >> From: service
> > > > >> To: michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com>
> > > > >> Subject: RE: backsplash pictures
> > > > >> Sent: Aug 1, 2012 11:09 AM
> > > > >>  
> > > > >> Thank you for this info I will order them right now as soon as I know how
> > > >
> > > > >> soon I can get them I will call you back with a scheduled date for
> > > > > service.
> > > > >> I know I had you booked in for this Fri. 3rd but  I will reschedule this
> > > > > and
> > > > >> have everything done in the same day. Ramona Gross Service Department
> > > > > Pratt
> > > > >> Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original
> > > > >> Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
> > > > >> Sent: Wednesday, August 01, 2012 10:26 AM To: service Subject: Re:
> > > > >> backsplash pictures Thanks Ramona. Unfortunately I only have 1 piece of
> > > > > tile
> > > > >> that was left. I think they used more than that 3-4 when they replaced
> > > > the
> > > > >> backsplash the first time. Hopefully you are able to order some.
> > > > Michelle.
> > > > >> Sent wirelessly from my BlackBerry device. 
> > > > >>  
> > > > >> -----Original Message----- From:
> > > > >> service <service@pratthomes.ca <mailto:service@pratthomes.ca> > Date:
> > > > Wed,
> > > > > 1
> > > > >> Aug 2012 14:32:48 To:
> > > > >> <michelle_vaters@hotmail.com <mailto:michelle_vaters@hotmail.com> >
> > > > > Subject:
> > > > >> backsplash pictures 
> > > > >>  
> > > > >> Hi Michelle: 
> > > > >> Wendy has looked at the pictures you have sent in regarding your
> > > > > backsplash.
> > > > >> I can assure you this can and will be corrected. Wendy insists we send in
> > > > >> our Pratt Team to right this wrong.  Do you have any spare backsplash
> > > > tile
> > > > >> left in your condo? Please advise   then I can go forward with a
> > > > scheduled
> > > > >> repair date.   Thank you ,   Ramona Gross Service Department Pratt Hansen
> > > > >> Group Inc. Tel: (705)721-9912  Fax: (705)735-6991  
> > > > >> Sent wirelessly from my BlackBerry device.
> > > > >>  
> > > > >> 
> > > > >>
> > > > >
> > > > >