From: Michelle Vaters [michelle_vaters@hotmail.com] Sent: Friday, August 17, 2012 10:39 AM To: service Subject: Re: backsplash pictures Thanks Ramona. Please book those dates. The counter top will have to be replaced before the new tiles are installed, so please keep me posted. During the time Gary is here in September, will he also be repairing the balcony railing? Look forward to hearing back from you and am eager to get these repairs done correctly. Thanks, Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Fri, 17 Aug 2012 14:45:29 To: Subject: RE: backsplash pictures Good Morning Michelle;    I have sent a work order to Cartier Kitchens regarding your kitchen counter top. I have spoken with Flavia at North York Tile regarding your glass backsplash. I am waiting to hear from Brenda about the inspection that took place while I was off. Wendy Skyba the service manager has seen the photos you had sent in & wants our service dept. to repair the backsplash.   I will have to order in tiles & grout and am just waiting for Gary to advise me on how many tiles are needed. I would like to prebook you for Mon. Sept. 17, 18 & 19. mornings.   The 17th Pratt Service will remove the tiles and remud & level the wall. The 18th Pratt Service will reinstall the new tiles and edging for the backsplash. The 19th Pratt Service will grout and clean up the backsplash.   I apologize for this inconvenience this ongoing repair has created for you. But I promise the service dept. will make this right.   Sincerely,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 ---------------- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Friday, August 17, 2012 8:32 AM To: service@pratthomes.ca Subject: RE: backsplash pictures Importance: High   Hi Ramona,   Just wanted to follow up with you to confirm that you received my emails that I sent last weekend?    I picked up my key from Brenda on Monday and spoke to her about the backsplash and she assured me that the backsplash would be replaced, based on the inspection that was completed on Aug. 8th. However, before the tile can be replaced, the counter top will also have to be replaced since it is about 0.5" off from the other section of counter top on the other side of my stove.   Also, the balcony railing still needs to be repaired.   Please let me know when all of these repairs will be made, so I can move on and complete other things that I would like to do in my place.   Michelle. > From: michelle_vaters@hotmail.com > To: service@pratthomes.ca > Date: Sat, 11 Aug 2012 18:28:47 +0000 > Subject: Re: backsplash pictures > > Me again, also noticed when I was cleaning up after the service guys today that the back part of the new counter that was installed doesn't match up to the same thickness of the other side of the counter on the other side of the stove. This is getting a little ridiculous. I'm getting tired of cleaning up after every appointment and wish things could be done right the first time. I think its time to meet with whoever is in charge of the repairs. I am available on Friday Aug. 17th after 12PM. > > Michelle. > > Sent wirelessly from my BlackBerry device. > > -----Original Message----- > From: michelle_vaters@hotmail.com > Date: Sat, 11 Aug 2012 18:14:30 > To: service > Reply-To: michelle_vaters@hotmail.com > Subject: Re: backsplash pictures > > Hi Ramona, > > I just got home from vacation and noticed that they painted the wall and cocked the backsplash. However, the backsplash hasn't been fixed yet. Can you please let me know what's going on with this? I was told an inspector was coming in on Weds. Aug. 8th to look at the backsplash, but I didn't hear anything after that. Also, they still have my key. Can you please provide an update as soon as possible as I would like to have this completed sooner than later. And the railing on the balcony still needs to be repainted. > > Michelle. > > > ------Original Message------ > To: service > Subject: Re: backsplash pictures > Sent: Aug 1, 2012 11:01 AM > > Great. Thanks Ramona :) > > > > ------Original Message------ > From: service > To: michelle_vaters@hotmail.com > Subject: RE: backsplash pictures > Sent: Aug 1, 2012 11:09 AM > > Thank you for this info I will order them right now as soon as I know how soon I can get them I will call you back with a scheduled date for service. I know I had you booked in for this Fri. 3rd but  I will reschedule this and have everything done in the same day. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Wednesday, August 01, 2012 10:26 AM To: service Subject: Re: backsplash pictures Thanks Ramona. Unfortunately I only have 1 piece of tile that was left. I think they used more than that 3-4 when they replaced the backsplash the first time. Hopefully you are able to order some. Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Wed, 1 Aug 2012 14:32:48 To: Subject: backsplash pictures Hi Michelle:   Wendy has looked at the pictures you have sent in regarding your backsplash. I can assure you this can and will be corrected. Wendy insists we send in our Pratt Team to right this wrong.  Do you have any spare backsplash tile left in your condo? Please advise   then I can go forward with a scheduled repair date.   Thank you ,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991   > Sent wirelessly from my BlackBerry device.