From: Michelle Vaters [michelle_vaters@hotmail.com] Sent: Saturday, August 11, 2012 2:15 PM To: service Subject: Re: backsplash pictures Hi Ramona, I just got home from vacation and noticed that they painted the wall and cocked the backsplash. However, the backsplash hasn't been fixed yet. Can you please let me know what's going on with this? I was told an inspector was coming in on Weds. Aug. 8th to look at the backsplash, but I didn't hear anything after that. Also, they still have my key. Can you please provide an update as soon as possible as I would like to have this completed sooner than later. And the railing on the balcony still needs to be repainted. Michelle. ------Original Message------ To: service Subject: Re: backsplash pictures Sent: Aug 1, 2012 11:01 AM Great. Thanks Ramona :) ------Original Message------ From: service To: michelle_vaters@hotmail.com Subject: RE: backsplash pictures Sent: Aug 1, 2012 11:09 AM Thank you for this info I will order them right now as soon as I know how soon I can get them I will call you back with a scheduled date for service. I know I had you booked in for this Fri. 3rd but  I will reschedule this and have everything done in the same day. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Wednesday, August 01, 2012 10:26 AM To: service Subject: Re: backsplash pictures Thanks Ramona. Unfortunately I only have 1 piece of tile that was left. I think they used more than that 3-4 when they replaced the backsplash the first time. Hopefully you are able to order some. Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service Date: Wed, 1 Aug 2012 14:32:48 To: Subject: backsplash pictures Hi Michelle:   Wendy has looked at the pictures you have sent in regarding your backsplash. I can assure you this can and will be corrected. Wendy insists we send in our Pratt Team to right this wrong.  Do you have any spare backsplash tile left in your condo? Please advise   then I can go forward with a scheduled repair date.   Thank you ,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 Sent wirelessly from my BlackBerry device.