Hi Ramona,

Just wanted to follow up with you to confirm that you received my emails that I sent last weekend?

I picked up my key from Brenda on Monday and spoke to her about the backsplash and she assured me that the backsplash would be replaced, based on the inspection that was completed on Aug. 8th. However, before the tile can be replaced, the counter top will also have to be replaced since it is about 0.5" off from the other section of counter top on the other side of my stove.

Also, the balcony railing still needs to be repaired.

Please let me know when all of these repairs will be made, so I can move on and complete other things that I would like to do in my place.

Michelle.

> From: michelle_vaters@hotmail.com
> To: service@pratthomes.ca
> Date: Sat, 11 Aug 2012 18:28:47 +0000
> Subject: Re: backsplash pictures
>
> Me again, also noticed when I was cleaning up after the service guys today that the back part of the new counter that was installed doesn't match up to the same thickness of the other side of the counter on the other side of the stove. This is getting a little ridiculous. I'm getting tired of cleaning up after every appointment and wish things could be done right the first time. I think its time to meet with whoever is in charge of the repairs. I am available on Friday Aug. 17th after 12PM.
>
> Michelle.
>
> Sent wirelessly from my BlackBerry device.
>
> -----Original Message-----
> From: michelle_vaters@hotmail.com
> Date: Sat, 11 Aug 2012 18:14:30
> To: service<service@pratthomes.ca>
> Reply-To: michelle_vaters@hotmail.com
> Subject: Re: backsplash pictures
>
> Hi Ramona,
>
> I just got home from vacation and noticed that they painted the wall and cocked the backsplash. However, the backsplash hasn't been fixed yet. Can you please let me know what's going on with this? I was told an inspector was coming in on Weds. Aug. 8th to look at the backsplash, but I didn't hear anything after that. Also, they still have my key. Can you please provide an update as soon as possible as I would like to have this completed sooner than later. And the railing on the balcony still needs to be repainted.
>
> Michelle.
>
>
> ------Original Message------
> To: service
> Subject: Re: backsplash pictures
> Sent: Aug 1, 2012 11:01 AM
>
> Great. Thanks Ramona :)
>
>
>
> ------Original Message------
> From: service
> To: michelle_vaters@hotmail.com
> Subject: RE: backsplash pictures
> Sent: Aug 1, 2012 11:09 AM
>
> Thank you for this info I will order them right now as soon as I know how soon I can get them I will call you back with a scheduled date for service. I know I had you booked in for this Fri. 3rd but I will reschedule this and have everything done in the same day. Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912 Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Wednesday, August 01, 2012 10:26 AM To: service Subject: Re: backsplash pictures Thanks Ramona. Unfortunately I only have 1 piece of tile that was left. I think they used more than that 3-4 when they replaced the backsplash the first time. Hopefully you are able to order some. Michelle. Sent wirelessly from my BlackBerry device. -----Original Message----- From: service <service@pratthomes.ca> Date: Wed, 1 Aug 2012 14:32:48 To: <michelle_vaters@hotmail.com> Subject: backsplash pictures Hi Michelle: Wendy has looked at the pictures you have sent in regarding your backsplash. I can assure you this can and will be corrected. Wendy insists we send in our Pratt Team to right this wrong. Do you have any spare backsplash tile left in your condo? Please advise then I can go forward with a scheduled repair date. Thank you , Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912 Fax: (705)735-6991
> Sent wirelessly from my BlackBerry device.