From: service [service@pratthomes.ca]
Sent: Thursday, July 05, 2012 10:49 AM
To: 'Michelle Vaters '
Subject: RE: Service/Repairs for Unit 39-304 on Mon. June 11th

Good Morning Michelle;

 Liana of Cartier Kitchens has advised me this morning; that it will be 2 weeks before the new countertop is built and ready to be installed. They will advise you of the install date and me as I will need to line up the plumber to remove then reinstall the existing sink. 
 
 I will touch base with Liana before the 2 week deadline to make sure everything is on schedule or possibly moved up.

Sincerely,  

Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912  Fax: (705)735-6991


-----Original Message-----
From: Michelle Vaters [mailto:michelle_vaters@hotmail.com]
Sent: Tuesday, July 03, 2012 5:50 PM
To: service
Subject: Re: Service/Repairs for Unit 39-304 on Mon. June 11th

Hi Ramona!

Any word on when my counter top will be replaced?

Also, wanted to let you know I'll be home on Friday when the workers are scheduled to come, so no need to give them a key.

Thanks,
Michelle.


------Original Message------
To: service
Subject: Re: Service/Repairs for Unit 39-304 on Mon. June 11th
Sent: Jun 19, 2012 11:40 AM

Thanks Ramona! Glad to hear that it will be replaced.

Michelle.


------Original Message------
From: service
To: michelle_vaters@hotmail.com
Subject: RE: Service/Repairs for Unit 39-304 on Mon. June 11th
Sent: Jun 19, 2012 11:34 AM

Good Morning Michelle: Sorry, I didn't reply sooner but I was out of the Office on Monday. Thank you for the pictures. However in the meantime our service manager has asked that I replace that counter top. I have sent a work order to Cartier Kitchens and ave requested a timeline for the replacement. I will keep you informed. Sincerely, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Sunday, June 17, 2012 10:39 PM To: service Subject: Re: Service/Repairs for Unit 39-304 on Mon. June 11th Hi Ramona, Here is the picture of the chip in my counter top that has been filled with putty. Some of it has already come out. Expect that the counter will be replaced on July 6th. Thanks, Michelle.   ------Original Message------ To: service Subject: Re: Service/Repairs for Unit 39-304 on Mon. June 11th Sent: Jun 15, 2012 3:23 PM Thanks Ramona! Much appreciated. Michelle. ------Original Message------ From: service To: michelle_vaters@hotmail.com Subject: RE: Service/Repairs for Unit 39-304 on Mon. June 11th Sent: Jun 15, 2012 2:21 PM Hi Michele:   I have forwarded your concerns to Liana at Cartier Kitchens and I am waiting for her response. However I will make sure that Cartier returns on July 6th.   Sincerely,   Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Friday, June 15, 2012 12:41 PM To: service@pratthomes.ca Subject: RE: Service/Repairs for Unit 39-304 on Mon. June 11th Importance: High   Hi Ramona,   Everything on your list of completed items has been fixed from what I can tell, except for the following (see comments for each in red)...   KITCHEN - COUNTERTOPS - COUNTERTOP NOT SECURED TO END PANEL (can lift the end of the couter off of the end panel; should need a bracket of some sort) Kitchen - Cabinets - Kitchen & Bathroom- the shelf in the cupboard above the microwave is c Sent wirelessly from my BlackBerry device.