From: service [service@pratthomes.ca]
Sent: Thursday, May 31, 2012 2:55 PM
To: 'lauren.scratch@gmail.com'
Subject: RE: scheduling condo repairs

You are booked.

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991


From: lauren.scratch@gmail.com [mailto:lauren.scratch@gmail.com]
Sent: Thursday, May 31, 2012 2:29 PM
To: service
Subject: Re: scheduling condo repairs

 

Thank-you for the reply.

Friday July 6th - after 1pm would work for me!

Lauren

Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.


From: "service" <service@pratthomes.ca>

Date: Thu, 31 May 2012 14:28:32 -0400

To: <lauren.scratch@gmail.com>

Subject: RE: scheduling condo repairs

 

Hi Lauren,

 

Thanks for your speedy reply. No problem; choose a date in July that works best for you and I will schedule your condo in. Choose morning or afternoon. Unfortunately the trades work Mon. thru Fri. only, as does our service dept. However, TruFix Windows will often accommodate our homeowners with a Sat. service call, just request this when they phone you.

 

The arc faults in the bedrooms do trip because the vac. Motor’s  amps are too high now and the arc fault in the outlet sense this as the plug is place before the outlet and then inserted, they trip right away as a safety feature. The hallway outlets will accommodate the vacuums.

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991


From: lauren.scratch@gmail.com [mailto:lauren.scratch@gmail.com]
Sent: Thursday, May 31, 2012 1:56 PM
To: service
Subject: Re: scheduling condo repairs

 

Hi Ramona,

Thank-you for your email. Unfortunately June is a difficult month for me, unless the fixes can be done on weekends. Is that a possibility?

Also, your detailed listing didn't mention the electrical outlets- I am unable to plug my vacuum into the bedrooms without having the breaker go.

Yours truly,

Lauren Scratch

Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.


From: "service" <service@pratthomes.ca>

Date: Thu, 31 May 2012 13:02:38 -0400

To: <laurenscratch@gmail.com>

Subject: scheduling condo repairs

 

Good Afternoon Lauren;

 

 The Pratt service Dept. would like to schedule repairs to your condo for the month of June. We are booking after June 19th. Please call me at 705-721-9912 between 8am & 5pm Mon thru Fri. to book a date or you can reply in email to service@pratthomes.ca

I have sent work orders out to various trades for repairs and they will call you to schedule repair dates.

 Yanch heating for the noisy bathroom fans.

J.P. Decorating for the painting,

North York Tile for the cracked grout,

Cartier Kitchens to make adjustments to your cupboard doors.

TruFix Windows for window repairs

 Barrie Trim & Molding to repair the door with a crack at the top.

 

Thank you,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991