From: JOHANNA. LEROUX. [jj.leroux@sympatico.ca] Sent: Wednesday, October 03, 2012 8:47 AM To: Ramona Subject: Re: Shower I will take this Friday. & let's start booking the rest please. I hope your days off were for a rest & not something serious. Thanks Johanna Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -----Original Message----- From: service Date: Wed, 3 Oct 2012 12:54:35 To: Subject: RE: Shower Good Morning;  I have been out of the office for the last 4 days and this has been my first opportunity to answer my email. I was trying to fit you in on Friday unfortunately things went wrong and we couldn't do the service. I am booking for November and have been for the last 2 weeks as were are very busy with a couple of projects. I can squeeze you in for Fri. Oct.5th in the afternoon between 1 & 4pm. That is the best I can do otherwise as I have stated my first opening is Nov. 7th. Please confirm if Oct. 5th will work. Otherwise I can book a date in November when Gary will be able to take care of the warrantable repairs listed on your 30 day Tarion form at the same time. Sincerely, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: JOHANNA. LEROUX. [mailto:jj.leroux@sympatico.ca] Sent: Monday, October 01, 2012 12:55 PM To: Ramona Subject: Shower Good Afternoon Ramona; Did you get my first email about the closet shelving supports? When I was at your service department last week to pick up the Tarion paperwork, we discussed the tradesman coming by to do the caulking in the main bathroom. You said the tradesman would be here last Friday in the afternoon & I said that would work as I would be at RVH from 7:30 am until around 2 for chemotherapy (an appointment I could not miss).  Then when I get back from the hospital I have a voice message from you stating that he would be here at 8:30 am. I did call you back & you said his truck broke down & he would not be coming. You rescheduled for next Friday. Trying to be co-operative & sympathetic as to his truck breaking down, I agreed. But reconsidering, & seeing that I had already informed you that Friday morning would not work because of my chemo treatment, I need him here sometime today as the shower has to be water proofed before my father arrives tomorrow. Thank you Johanna LeRoux Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.