Gary will come out Mon. Sept. 10th between between 12 & 4pm. to inspect and repair where water may be entering the basement.
Thank you for your reply,
From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: Wednesday, August 22, 2012 3:46 PM
To: service
Subject: Re: 271 Johnson Street
Ok.
Please reschedule the service repair date for September 10th. I would prefer to leave my tenant out of the scheduling or cancellation process and remind you to contact either Veronica or myself if required.
On Wed, Aug 22, 2012 at 8:45 AM, service <service@pratthomes.ca> wrote:
Good Morning Nicholas;
The service rep. for Abbey Doors did not give a time only that it would be on Mon Aug 27th between 8:30 & 4pm. I believe they can do the repairs without anyone having to be home.
Unfortunately our service man didn’t make it to your home, he had confused the paper work as he was doing a repair at 279 Johnson and didn’t realize I was trying to squeeze in the extra service call. I apologize for this inconvenience and I would have called to advise you of this situation; if I knew our service man had run into a problem.
The soonest I can book you in is Mon.Sept.10th or Tues Sept. 11th between 12 & 4pm.
Please confirm which day will work best for your tenant. Also can you email your tenant’s name & contact information to me? That way I can call if there is a problem or change in service dates. Sometimes we have cancellations or reschedules and I can move other homeowner’s repair dates up.
Thank you,
From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: Tuesday, August 21, 2012 5:30 PM
To: service
Subject: Re: 271 Johnson Street
What time? Also what happened to the person who was going to look into the basement issue? He was a no show and I pleaded with my tenant to remain home between 2-5.
Nicholas.
On Tue, Aug 21, 2012 at 2:36 PM, service <service@pratthomes.ca> wrote:
Good Afternoon Nicholas;
I have heard from Abbey Garage doors and they will return on Mon.Sug.27th to do the repair.
Thank you, ’
From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: Monday, August 20, 2012 4:52 PM
To: service@pratthomes.caSubject: Re: 271 Johnson Street
Hi Ramona,
Hope all is well. I have not heard back from you regarding the towel rack and toilet paper holders. I was hoping to have an answer back from now. Also, have you heard back from the garage door company? and as of 4:50 pm the guy who was to investigate the water in the basement issue has not arrived and you mentioned that it would be from 2-5pm.
Regards,
Nicholas.
On Wed, Aug 15, 2012 at 4:59 PM, Nicholas Casini <nvcnm5@gmail.com> wrote:
Hi Ramona,
Can you please provide a response to the email below. If I understand correctly you have been forwarded the 8 questions that I asked last week.
Regards,
Nicholas Casini
---------- Forwarded message ----------
From: Brenda Baird <brenda.baird@pratthomes.ca>
Date: Tue, Aug 14, 2012 at 4:56 PM
Subject: RE: 271 Johnson Street
To: Nicholas Casini <nvcnm5@gmail.com>
Brenda Baird
Site Clerk
Pratt Hansen Group
From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: August-14-12 4:07 PM
To: Brenda Baird
Subject: Re: 271 Johnson Street
Ok thanks. Can you please provide me with her email address.
On Tue, Aug 14, 2012 at 8:18 AM, Brenda Baird <brenda.baird@pratthomes.ca> wrote:
Good morning Nicholas
Please note that I have forwarded your e-mail to Ramona in Service along with my notes from last week.
Ramona was on holidays and I was covering for her.
Brenda Baird
Site Clerk
Pratt Hansen Group
From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: August-13-12 10:39 PM
To: brenda.baird@pratthomes.ca
Cc: Veronica Casini
Subject: 271 Johnson Street
Hi Brenda,
I wanted to make sure that the email I sent last week was received. In addition, I would appreciate some feedback particularly in regards to the last item. Water in the basement.
Regards,
Nicholas Casini