From: service [service@pratthomes.ca]
Sent: Thursday, October 25, 2012 9:30 AM
To: 'Sue Rosil'
Subject: RE: 141 Sydenham Wells #7

Good Morning Sue;

 

I did speak with Gord Marnoch this morning at 8:20 and he was planning to send an electrician this afternoon to do this repair.  I explained it was too late and the homeowner would have appreciated a call in advance as to whether he could accommodate the time line.

 

Selling a home can be stressful and I apologize for this inconvience.

 

Sincerely,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Sue Rosil [mailto:srosil@hotmail.ca]
Sent: Wednesday, October 24, 2012 11:37 PM
To: service@pratthomes.ca
Subject: RE: 141 Sydenham Wells #7

 

This work requisition with Marnoch can now be cancelled.  Unfortunately, we never did hear back from them, and all attempts to contact them directly were unsuccessful (they never answer the phone !!).  As the deadline was today to have this resolved, we had to make other arrangements to have the electrical socket in the master bedroom fixed.  This is now done.
Thanks.

From: srosil@hotmail.ca
To: service@pratthomes.ca
Subject: RE: 141 Sydenham Wells #7
Date: Tue, 23 Oct 2012 09:21:36 -0400

No answer with either number unfortunately.
Let's hope you are more successful getting their attention.  I may be able to get the deadline extended to Thursday this week, but that would be it.
Thanks Ramona.
Sue

From: service@pratthomes.ca
To: srosil@hotmail.ca
Subject: RE: 141 Sydenham Wells #7
Date: Mon, 22 Oct 2012 12:27:10 -0400

Hi Sue;

 

 I just resent the workorder to Marnoch Electric with an urgent note this home has been sold.  I do know that this time of year they are extremely busy. You can contact Marnoch Electric at 705-431-1171 or 705-431-7888.

 

Regards,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Sue Rosil [mailto:srosil@hotmail.ca]
Sent: Monday, October 22, 2012 11:24 AM
To: service@pratthomes.ca
Subject: RE: 141 Sydenham Wells #7

 

Hi Ramona,
I don't mean to be a pain by following up but I haven't heard anything from Marnoch Electric and I am concerned about the Wednesday deadline looming just days away.  Is this something I should be following up directly with them on?
Thank you so much.
Sue

From: service@pratthomes.ca
To: srosil@hotmail.ca
Subject: RE: 141 Sydenham Wells #7
Date: Wed, 17 Oct 2012 14:43:53 -0400

Good After noon Sue;

 

Not a problem and the electrical issues regarding distribution are still under warranty. I have sent the work order to Marnoch Electric.

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Sue Rosil [mailto:srosil@hotmail.ca]
Sent: Tuesday, October 16, 2012 6:00 PM
To: service@pratthomes.ca
Subject: RE: 141 Sydenham Wells #7

 

Thank you Ramona !
I can be reached at 705-739-5198.
We really appreciate this...always best to get electrical done by someone who knows this stuff, even though it sounds simple.
Take care !
Sue

From: service@pratthomes.ca
To: srosil@hotmail.ca
Subject: RE: 141 Sydenham Wells #7
Date: Tue, 16 Oct 2012 15:39:34 -0400

Hi Sue;

 

OI am fine thank you for asking. I hope you are well also. Congratulations on selling your condo.

 

 I will send a work order to Marnoch Electric. He will call you to schedule the repair. What number should he call?

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Sue Rosil [mailto:srosil@hotmail.ca]
Sent: Tuesday, October 16, 2012 10:34 AM
To: service@pratthomes.ca
Subject: 141 Sydenham Wells #7

 

Hi Ramona,
Hope you are doing well.
We recently sold this condo (due to Close in November) and during the Purchaser's inspection, they found that an electrical socket in the Master bedroom was installed with reverse polarity.  The new Owners would feel better if an electrician handled this, and given that it was installed this way by Pratt, we felt it best to contact you to get this resolved.  The property is currently uninhabited but given that it is SOLD, I would prefer to meet your service guy at the property.  According to the Real Estate Agent, we unfortunately need to have this item fixed by no later than Wednesday, October 24th and we wondered whether you could please help us out in this regard. 
Thanks very much.
Sue