I am writing this email as the last chance for your company to fix the issues at hand before as I explained to Romona on the 7th of May I have to take the next step. This is absolutely ridiculous the type of service that you provide to your condo owners. My window frames have been cracked since my initial condo review back almost a year ago, the window in the one bedroom has a draft that enters and I had to use plastic over the winter so that the wind did not freeze out that room. Then the bath tub that I got told I had to have Mirolin look at, which I did, came back to be a installation problem back in February. At this time I was told by Romona that you would get the report from the company (Mirolin) then be in contact with your plumber followed by letting me know the action plan. The next contact was on April 2nd when I called you to find out what happened and got the same answer about the bath tub that you would call me back tomorrow with an answer and the window would be set up to be fixed on May 25th because the only handy man you have on staff was off injured for several weeks. I let a month go by waiting to see If your company would actually call me back as they have said and once again NO REPLY. So once again I called back. On May 7th 2012 I spoke with Romona when she said she would call the plumber and get back to me tomorrow I let her know that the next step would be made if needed and I was giving Pratt Homes the last opportunity before making the next step. It is now the 15th of May and yet no call once again.