Service is not aware of the doors that were promised here. Bruno I need more info in order to order doors. I need size, which way the swing should be and I need to know if I understand correctly that we are just dropping them off and not installing them? I need asap to proceed with this request.

Thanks

Lorraine Goyetche

Service Department

Pratt Hansen Group Inc.

Phone: 705-721-9912

Fax: 705-735-6991

From: Karen Dawn Hansen [mailto:khansen@pratthomes.ca]
Sent: Monday, June 29, 2009 9:32 AM
To: Bruno Tidd
Cc: Service - Pratt Homes
Subject: Re: Lot 223 CCES

No. 5 doors is what we're agreeable to. I've cc'd service on this. Lorraine, please order doors asap and get them delivered to his house. DO NOT DELIVER until he has signed a waiver for this as compensation.

Karen.

----- Original Message -----

From: Bruno Tidd

To: 'Karen Dawn Hansen'

Sent: Saturday, June 27, 2009 12:57 PM

Subject: Lot 223 CCES

Hi Karen! Some time ago the purchaser had complained that his Eagle Model was not built with the overhang as promised in his deal This was a communication error on our part between Head Office and the site. The decision was made to build all Eagles with the overhang,

Paula was looking into the problem some time ago. As compensation we had agreed to supply some doors in the basement. This was conveyed to service and I though that this was resolved. However, I just received and e-mail from the purchaser and this was not done. He has asked if we could supply 1 door and 30 sheets of drywall instead of the 5 doors as originally agreed upon. Could you please authorize this so the we can put this issue to bed. Thanks

Bruno Tidd

Pratt Homes Sales Manager

Barrie Division

1-800-268-9906

1-705-733-0300

bruno@pratthomes.ca

www.pratthomes.ca