From: service [service@pratthomes.ca]
Sent: Thursday, January 13, 2011 12:46 PM
To: 'rudyarmellin@oneilelectric.com'
Subject: RE: 25 william paddison

Good Afternoon Rudy,

My name is Ramona. I am Teresa's replacement. The Pratt Service Manager "Wendy" has taken a look at the exterior of your front door and made some observations.
 
You are absolutely right the paint is definitely a problem. When it was applied it must have been too hot, too cold or too wet out. At this time of year we cannot do an acceptable repair. We would like to schedule a repair for Thursday May 19/11. We will scrape down the paint, access and fix the dent that you mentioned. The door will then be repainted providing the outdoor climate is dry and temperate.

If this date is not convenient please advise me of a more suitable date. We thank you for your patience in this matter.

Respectively yours,

Ramona Gross
Service Department
Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

-----Original Message-----
From: Rudy Armellin [mailto:rudyarmellin@oneilelectric.com]
Sent: Wednesday, January 12, 2011 8:33 AM
To: service
Subject: 25 william paddison

Good morning can you tell me some has been out to look at my front door.

The door was dented during construction and then patched and painted.

The paint has since flaked off.

I would like know when a new door will be installed.

Rudy Armellin