I am sorry you are disappointed about your floor repair. Please feel confident that I will send our service man Gary to repair the baseboard and he will do paint touch ups to that area. Unfortunately sometimes you have to break a few eggs to bake a cake.

Please send me some pictures of the floor board and repair of the floor at the transition. Send another picture showing the floor board surrounded by just a couple boards then a third picture standing before the repair but includes the whole floor or as much of the floor as you can get into a picture.

I shave spoken with Jenny at Bayfield carpet this morning regarding your repair and she will have Scott call me to discuss how the repair went.

I understand you will not be able to forward these pictures until the weekend so I will watch for them Monday June 11am.

Regards,

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912 Fax: (705)735-6991

From: CRAIG ROBERTSON [mailto:robertson.craig@rogers.com]
Sent: Thursday, June 07, 2012 6:47 PM
To: service@pratthomes.ca
Subject: floor repair 34 Will Paddison

Ramona,

I hope you will ask Bayfield Carpet to come back and fix the floor properly. I got home from work and am so disappointed in what I see. It looks like a do-it-yourself patch job. There is no attention to detail. It would lessen the value of the hardwood floor in the house. If I was buying this house from someone I would use this repair as a reason to negotiate a lower price!!

They inserted an unsightly sliver rather than a full piece of flooring. And the grain is travelling the opposite direction of the rest of the floor. Then they have butchered the baseboard to extend the opening where the original transition piece was, and it is now very ugly and strange looking because it is so wide an opening and draws attention to the sliver. It is the cheapest most careless repair possible in this situation. I am absolutely disgusted. I want it fixed properly.

Please call me or reply. I have called Bayfield Carpet to leave a message that I am very disappointed with the patch job.

I hope this will be fixed properly. I am absolutely dumbfounded by this shotty repair. I honestly could have done better. I just can't believe the lack of attention paid to the grain direction. Pardon my French but it's fucking unbelievable.

I look forward to your reply and theirs.

Craig Robertson

34 william paddison drive