Hi Ramona.

 

I haven’t submitted the 1-year Tarion form.  The reason for it was this : We submitted a few things to have fixed, ie: Mirrored closet doors, caulking around the counters, nail pops, unpainted door etc…   The contractor that was sent to perform the repairs was incompetent and performed a repair much worse than the original item.  We attempted to have his repairs repaired but no one ever showed up and we grew sick and tired of waiting and re-explaining what we needed and quite frankly I lost my faith in the contractors that work for you.

 

You all have been excellent to deal with but your contractors are really letting you down!

 

Here’s a non-exhaustive list of things outstanding:

 

The mirrored closet doors (downstairs) are still falling off their tracks, they are too short.  They’ve been promised over and over and over and over and have never been delivered.  One actually fell off and broke the day we moved in.  It was replaced, but with the same size – it was supposed to have been made longer. They continue to fall off their tracks.

 

The nail pops are all over the place.  I understand this is normal but we’ve asked to have them repaired in the past and the contractor’s response was “I have 1 day here and I’ll get done what I get done”

 

We had the caulking repaired since it peeled away from the counters and sinks and tub.  The caulking peeled away again almost immediately after his “repair”.  In addition, his “repair” was woe-fully inadequate.  The term “amateur” comes to mind, not at all to Pratt’s standards.

 

The front-door was missing its paint. We asked for paint, they painted it and it began peeling within weeks.  I asked a professional and they mentioned it was probably painted in the wrong temperature.

 

We’ve had the house for almost 16 months and our driveway is still not paved.

 

Anyway, I don’t like to complain so I’ll leave it there.  I don’t want to seem like we don’t like our house, that’s simply not true.   I’m just trying to get across to you why we don’t bother submitting requests for repairs anymore and why we never submitted a report for the carpet.

 

-          Andrew Shirley

 

 

 

 

 

 

Hello Melissa,

 

The carpet in your living room is this a Berber? I have read all the correspondence from your husband and I don’t see anything that mentions problems with the carpet . There is nothing on the PDI form or the 30 Day Tarion Form or 1 Year Tarion Form and I don’t see a 2^nd Year Tarion Form, although it wouldn’t be warrantable on a 2^nd year Form.  I will go through your home file again.

 

Sincerely,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991